Late arrival
Thank you for choosing Mirage Whitsundays, we look forward to you staying with us.
Please note that our reception hours are 8.30am – 6.00pm daily, as you are arriving outside of these hours you will need to follow the below procedures to gain access to your apartment and we ask that you complete check-in formalities the day after your arrival.
Should you have any queries please contact the property at your earliest convenience on (07) 4948 1940. Should you require emergency assistance please contact Key Security on 0417 641 164.
Please be aware that there are two entrance gates for the property but only the first one (located at the bottom of the hill) will be accessible for late arrivals.
Key collection
On your arrival to Mirage Whitsundays, turn into the first driveway on your left hand side. Just to your left is a block of letter boxes, please find your letter box and enter the 3 numeric pin code we emailed you before(If you haven’t received an email, which means you haven’t leave a valid email address when you make booking, please call 07 4948 1940 to receive the details. If you see this note prior to arrival and potentially late arrival, please email us reservations@miragewhitsundays.com.au to let us know that), you will find an envelope with your name on it, this will have your apartment keys, welcome letter and site map inside. Please follow the directions on your map to get to your room
You will need your apartment key to open the main entrance gate, your lobby door and your apartment door, you will simply need to swipe your card on the black screen at each point and the oval disc on your apartment door.
Entry without a vehicle
Pass your apartment key across the black screen beside the walkway gate next to letter boxes. The gate will unlock and you will need to push the gate to enter. Rooms #2-#59,please access to bottom gate entrance. Rooms #61-#104, please proceed up the hill and through the top gate entrance.
You will need to swipe your apartment key across the black screen located outside your lobby door. Once through the door take the lift to your designated floor as per the site map.
Entry with a vehicle
At the entry gate pass your apartment key across the black screen located on the pole in the middle of the drive way which will be located on your right hand side from the driver’s seat, the gate will then open automatically. Rooms #2-#59,please access to bottom gate entrance. Rooms #61-#104, please proceed up the hill and through the top gate entrance.( When you exit the complex the main gate will open outwards automatically) Proceed as per the site map to your apartments car parks.
